In order to provide better patient care, there are seven techniques that medical clinics and doctors can implement. By taking a few extra steps, you can ensure that your patients are getting the best possible treatment. Read on to learn more.
1. Establish a clear and concise way to communicate with patients
Establishing clear and concise communication with patients is essential for any practice. It helps to ensure that everyone involved understands the expectations of each appointment and sets up a positive relationship between the clinician and the patient. Namely, you should strive to deliver impactful patient care and engage in meaningful conversations during visits. Good communication involves actively listening to what the patient has to say, sharing relevant details when necessary, and being open to suggestions from the patient. Establishing this system will ensure a better experience for both clinicians and patients alike.
2. Be respectful and humble when interacting with patients
Respect and humility are paramount when interacting with patients. It’s important to remember that, for many patients, their visit to the hospital is a stressful one. Taking an attitude of respect towards them can not only make their visit a more comfortable experience but also put them at ease and make them more willing to be open and honest with you as their healthcare provider. This in turn can lead to better management of their health conditions and an overall healthier experience for everybody involved. Respectful and humble interactions with patients don’t just benefit both parties; they also project a professional image for the provider giving care and set the stage for long-term relationships that are based on trust and respect.
3. Take the time to listen to patients attentively
As healthcare providers, one of the best gifts we can give our patients is being present and fully attentive when they’re speaking. Once we take the time to really listen to them, we can better determine how to address their concerns—and patients typically feel more respected, reassured, and understood. By creating a consistent practice of simply taking the time to listen keenly and without judgment, our relationships with our patients improve dramatically over time. Listening has real power in medicine, so let’s make it a priority for the benefit of both patient and provider alike.
4. Show empathy towards patients and their situation
Showing empathy to patients is an often overlooked, yet important behavior when it comes to providing quality care. As a healthcare professional, it is essential to have an understanding of the physical, emotional, and social as well as financial difficulties they may be facing while under your care. Not only do you need to provide competent medical services and support, but also exhibit genuine concern for their situation and treat them with compassion. This can make all the difference in helping patients feel supported and reassured that things will get better. Ultimately, showing empathy towards patients not only demonstrates your professionalism and dedication but sends a positive message of human connection.
5. Put yourself in the shoes of the patient to understand their perspective better
When I think back to the many times I’ve had to be a patient—whether for medical care, psychological assessment, or related treatments—I’m reminded of all the nuances of being in that position. Being a patient can often mean relinquishing control, making decisions quickly (sometimes under duress), and having to trust strangers with your choices. Taking the time to really put myself in the shoes and mindset of what it’s like to be in those moments reminds me always of the importance of compassionate care, open listening, and greater understanding for those who are going through medical treatment or evaluation. We can all benefit from asking ourselves this simple question: how I felt the last time I was a patient?
6. Avoid making assumptions about what the patient wants or needs
As healthcare professionals, it is important to remember that no two patients are the same — every patient has unique needs and varying levels of comfort with different treatments. Therefore, it is essential to never make assumptions about what a patient wants or needs; instead, take the time to carefully listen to their concerns and explain your proposed treatment in detail. Through open communication and trust-building, you can ensure that the patient is receiving tailored care that respects their autonomy. Additionally, by listening first and understanding their goals, beliefs, and preferences you can more easily customize a treatment plan that suits them best.
7. Make regular updates to the patient about their progress
Keeping the patient updated on their progress is also a key component of providing quality care. Regular updates can help reduce anxiety and stress, as well as build trust in your relationship. By taking the time to explain treatments, medications, and any other changes that may be necessary for their health, you ensure that they are informed and involved in their own care.
These seven neuroscientifically-proven tips will improve the way you communicate with patients, creating a more efficient and pleasant experience for everyone involved. By establishing a clear method of communication, being respectful and humble, taking the time to listen, and showing empathy, you can create positive relationships with patients that will result in improved outcomes. In addition, by putting yourself in the patient’s shoes and avoiding assumptions, you can gain a better understanding of their perspective and needs. Implementing these tips will help you provide better care for your patients while also making your job more enjoyable.