Mia
Hotel owners need to know how to make their hotel a welcoming and comfortable place for guests. This article will go over some of the important things you should know as an owner, such as how to keep your employees happy and what types of amenities you should provide in order to attract more customers. There are many different aspects that go into running a successful business and even if you’re just starting out, it’s never too late to learn!
1) Beds
You should be providing your guests with a good night’s sleep in a well-maintained bed. If the mattress is too old, it can cause back problems and other issues for your customers when they go to bed at the end of a long day. Customers will appreciate zip and link mattresses which you can easily join, or separate to adjust the size of the bed. They will fit your budget and bring comfort to your guests. There are many options out there for bedding, depending on what your customers will need. If you’re providing rooms for families or groups, you can provide extra pillows and blankets so they don’t have to share. For guests coming to the hotel for business trips, make sure to provide them with a blanket that is lightweight enough for comfort but warm enough to provide warmth on cold nights.
2) Art on the walls
One of the simple things that you can do is add artwork on the walls of your hotel, which also helps to cover up any imperfections or stains in the paint. Customers will appreciate an aesthetically pleasing environment and won’t mind spending a little extra time in the room to take it all in. You can find affordable art pieces at stores like Target or Walmart; they offer many interior decorating products that would work well in the hotel. There are also options online, such as cheap prints which you can put up directly onto the wall.
3) Lighting and temperature
The lighting in any room can be adjusted to affect the mood of the guests. You should have both bright lights for when they need illumination and dimmer lights that can provide a calming environment. Having a good temperature gives your customers comfort, especially because different people prefer different levels of warmth or coolness. You can save money by adjusting the temperature of your thermostat so the air conditioning doesn’t cycle on and off. This will save you money in energy costs, but most importantly it will provide comfort to your customers.
4) Bathrooms
Hotel bathrooms are important because they need to be clean and attractive for both male and female guests. If a room is beautiful, but the bathroom looks dingy, your customers will be less likely to use it. This means they’ll have to find another restroom in order to get ready for work or dinner plans. It’s best to keep the colors close together so that the room doesn’t look odd or out of place. You can make a small space more open by removing some doorways and adding mirrors on either side of them. In bathrooms with two doors, you can also paint one different color from the other to give an illusion of depth and create a sense of unification throughout the entire room.
5) Add extra amenities
If you’re planning on selling a higher-end product, then you should consider investing in nicer amenities that guests can use. For example, a business hotel may have a higher need for fast internet connections and other technological services so they can stay productive during their trip. In order to attract more guests, you should consider putting all of these things into the room as part of the package.
6) Make your lobby inviting
If you want to attract different types of guests, then it’s important that you have a clean and inviting place for them to spend time when they first enter your hotel. People tend to feel comfortable in places that are bright and serene during the day-and dark and sexy at night, especially if there is an attractive bartender working behind the counter. You can make your lobby beautiful by hiring someone full-time to come in and dust and vacuum everything, as well as re-arrange your furniture. Use technology to your advantage such as digital signage software for hotels.
7) Outlets by the bed
People charge more than one thing at a time, so make sure they have plenty of outlets near their beds! They will appreciate it if you place them conveniently on both sides of the bed and also on each side of an armchair or couch. Having enough outlets is crucial because people come with more and more technology these days and run out of battery power quickly. You can’t afford to lose business just because you didn’t provide enough places for guests to plug things in. It may be worth investing in charging stations that guests can use along their walk through the hotel hallways.
8) Customer service
The number one reason why people want to stay in a specific hotel is the service. If you go above and beyond for them, they’ll always remember it and probably come back to see you again for future trips. A lot of business hotels offer free breakfast to their guests because they know how expensive meals can be when traveling from one city to another. By putting on an apron and helping out in the kitchen, you can make your own signature dishes that will become famous throughout your city.
The tips provided in this blog post are just the beginning of what you need to know if you own a hotel, especially if your hotel is struggling. If you’re interested in increasing customer loyalty and repeat business, consider adding more amenities like charging stations or investing in nicer bathroom fixtures for increased comfort. By paying attention to how customers think at different stages-especially when they first enter your lobby, you can focus on ways to entice them back with things that matter most! Even slight changes can make the biggest difference to your clientele.
